Privacy Policy

Privacy Policy for High Tide Pools

Effective Date: 1/1/2023

At High Tide Pools, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect:

1.1 Personal Information:
We may collect personal information from you, including but not limited to:
– Contact information (name, address, email address, phone number)
– Payment information (credit card details, billing address)
– Information you provide to us when you contact our customer support or participate in surveys or promotions.

1.2 Non-Personal Information:
We may also collect non-personal information about you when you interact with our website or use our services. This may include:
– Aggregated data such as statistical or demographic information
– Device information (IP address, browser type, operating system)
– Log files (pages visited, referring/exit pages, timestamps)

2. Use of Information:

2.1 Personal Information:
We may use your personal information for the following purposes:
– Providing and improving our services
– Processing payments and fulfilling orders
– Communicating with you about your account, orders, or inquiries
– Sending promotional offers, newsletters, or marketing communications (with your consent)
– Conducting market research and analyzing user behavior to enhance our services
– Ensuring compliance with legal obligations

2.2 Non-Personal Information:
Non-personal information may be used for analytical and statistical purposes to improve our services, customize user experience, and optimize our website’s performance.

3. Sharing of Information:

3.1 Third-Party Service Providers:
We may engage trusted third-party service providers to assist us in delivering our services and performing business functions. These service providers are bound by confidentiality agreements and are only authorized to use personal information as necessary to provide the requested services.

3.2 Legal Requirements:
We may disclose your personal information if required by law, court order, or government request, or if we believe that such disclosure is necessary to protect our rights, property, or safety.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred or disclosed to the relevant parties involved. We will make reasonable efforts to notify you of any such change in ownership or control of your personal information.

4. Data Security:

We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights:

5.1 Opt-Out:
You have the right to opt out of receiving promotional communications from us. You can do this by following the unsubscribe instructions provided in the email or by contacting us directly.

5.2 Access, Update, and Delete:
You have the right to access, update, or delete your personal information held by us. If you would like to exercise this right, please contact us using the information provided at the end of this policy.

6. Children’s Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

7. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

High Tide Pools
Address: 6318 Jericho Turnpike, Commack, NY 11725
Phone: (631) 486-0712

We will make every effort to respond to your inquiries in a timely manner.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.